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EXPLOTER "ApplePie" Series AI Box: User manual / Upgrade Software
🔵 Online User manual
- for "Applepie Ultra / Plus" (AI-996 Ultra / Plus): Android 12 Carplay AI box
- for "Applepie max" (AI-996 max): Android 10 Carplay AI box
- for "Applepie lite" (AI-666) : Wireless CarPlay/ Android auto Dongle
- for "Applepie mini 2.0" EVO (AI-996N): Android 9 Carplay AI box
- for "Applepie" (AI-999) / "Applepie mini 1.0" (AI-996):
- for " AI-Z4 ", "Z4-lite"
Android 9 Carplay AI box
🔵 How to upgrade via TF card of ApplePie
- ApplePie Ultra / Ultra US version | 2023-Mar.-21th | Download Link ( Android 13 OS)
- ApplePie Plus | 2023-Mar.-21th | Download Link ( Android 13 OS)
- Applepie Max "AI-996 Max" | 2023-Feb.-22th | Download Link
- Applepie mini 2.0 (EVO) "AI-996N" | version: APM888-EAU-01 (with ZLINK5 APP) | 2022-Oct-9th | Download Link
- "Z4" "Z4 lite" AI box | 2022-Oct-21th | Download Link
- Applepie "AI-999" / Applepie mini 1.0 "AI-996" (with SpeedPlay APP ) | Version: X7-NA 2022-Feb-23 | Download Link
- 1. Download the firmware and copy file update.zip to empty TF card directly without unzip.
- 2. Insert it to TF Card slot , turn on the unit it will copy the file to the smart box.
- 3. After it finishing copy , it takes 6mins to update. wait till it retoot.and take out TF card.
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When you can see the display screen and can operate normally, upgrade the firmware of the box:
Obtain the firmware upgrade package named "APM888.zip".
Please prepare a TF card and put "APM888.zip" directly into the TF card (place it directly in the root directory, no need to create any folder, and no need to decompress this file). The TF card used for the upgrade does not need to be a blank card, and it does not have to be an upgrade file, that is, the TF card you use every day can be used as an upgrade card.
At this time, please insert this upgrade TF card, the file system detects that there is an upgrade file in the TF card, a pop-up window will ask whether to upgrade, immediately (within 20 seconds) click the "Cancel" button to cancel the upgrade operation, please pull Exit the upgrade card; if you click "OK" or do nothing (wait for the timeout for 20 seconds), the system will enter the upgrade operation.
First, copy the upgrade file to the internal storage space. The copy progress will go from 0% to 100%. After the copy is completed, the system will pop up a window prompting that it will restart automatically.
After the system restarts, you can pull out the TF card, and the rest of the steps will be completed automatically. You only need to wait to enter the main screen of ApplePie mini again.
The entire upgrade process takes about 5 minutes.
Note: It is best not to power off during the upgrade process, and do not pull out the TF card during the process of copying the upgrade file to the internal memory. Of course, if the above situation occurs, ApplePie will not be damaged, and it will work normally after restarting. It's just that your upgrade process was cancelled this time, and the normal upgrade cannot be completed.
🔵 How to get the device LOG file
- Please making the Log file follow video below if you can operate our device in your car monitor.
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How to get the system log file when you can see the display screen and operate normally (for Applepie mini 2.0 (EVO) "AI-996N"):
Insert a TF card, enter Settings--->ApplePie Settings, select "Copy Log File to SD Card", and wait for the copy to be completed.
You can check whether the debug.zip file is produced in the TF card in the file manager or ES file browser application.
Copy the debug.zip file generated on the TF card on the computer and send it to us. We will analyze this log file and check to see what the problem is.
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How to get the system log file when you can't see the display screen and cannot operate (for Applepie mini 2.0 (EVO) "AI-996N"):
Connect the box to the head unit of the original car, wait for 1 minute, and then repeat this operation several times.
During this process, please observe the status of the two LED lights. At this time, there will be two situations.
(1). If the red LED is always on, the blue LED flashes once a second, and it keeps on like this, it means that the box is working normally, but there is a problem with the CarPlay connection protocol;
(2). If the two lights go out together for 10 seconds, it means that the original head unit will reset the USB power supply without recognizing the box.
If it is the first case, you can continue to power on the box through the CarPlay USB interface of the Head Unit, wait 2 minutes after the box is powered on, and make sure that the red power indicator on the box is always on, and the blue working status indicator is on. It flashes once every second, at this time, insert the TF card, wait for 1 minute, and then pull out the TF card. Copy the debug.zip file generated on the TF card and send it to us. We will analyze this log file and check to see what is the problem.
In the second case, you can use a USB charger (5V/2A, such as a cigarette lighter USB car charging adapter, or a household mobile phone USB charging adapter) to power on the box, and wait after the box is powered on 2 minutes, make sure that the red power indicator on the box is always on, and the blue working status indicator flashes once per second. At this time, insert the TF card, wait for another minute, and then pull out the TF card. Copy the debug.zip file generated on the TF card and send it to us. We will analyze this log file and check to see what is the problem.
If it is the second case, you can also do the same: find a model with OK connection, display OK, and operate OK, and complete the operation of obtaining the log file on this car. Insert a TF card, go to Settings--->ApplePie Settings, select "Copy log files to SD card", and wait for the copy to complete. In the file manager or ES file browser application, you can check whether the debug.zip file is produced in the TF card. Copy the debug.zip file generated on the TF card on the computer and send it to us. We will analyze this log file and check to see what is the problem.
Please provide us with the log and a detailed video of the connection process to help us analyze the problem. Thanks!
🔵 How to upgrade the firmware of the box without seeing the display screen and unable to operate
Obtain the firmware upgrade package named "APM888.zip".
Please prepare a TF card and put "APM888.zip" directly into the TF card (place it directly in the root directory, no need to create any folder, and no need to decompress this file). The TF card used for the upgrade does not need to be a blank card, and it does not have to be an upgrade file, that is, the TF card you use every day can be used as an upgrade card.
You can use the CarPlay USB interface on the car to power on the box, or you can use a USB interface 5V/2A DC output mobile phone charger to power on the box.
After the box is powered on, please wait 2 minutes to ensure that the red power indicator on the box is always on and the blue working status indicator flashes once every second.
At this time, please insert this upgrade TF card, about 2 minutes, when the blue LED is always on and the red LED is flashing, you can pull out the upgrade card.
Wait another 3 minutes, when the red LED is always on and the blue LED flashes once every second, the upgrade process is complete.
The entire upgrade process takes about 5 minutes.
Note: It is best not to power off during the upgrade process, and do not pull out the TF card during the process of copying the upgrade file to the internal memory. Of course, if the above situation occurs, ApplePie will not be damaged, and it will work normally after restarting. It's just that your upgrade process was cancelled this time, and the normal upgrade cannot be completed.